EndoRing® FileCaddy® Endodontic File Storage Device

Shipping Policy

PLEASE NOTE: Online ordering for non-North American customers is currently unavailable through our website. Please contact an international dealer on our International Dealer page to place your order.

If you cannot find a dealer in your area, or need assistance, contact us for help.

Due to customs and freight limitations, Jordco restricts the sale of items online to U.S. and Canadian customers only. Not all products listed on www.jordco.com are available in all markets. Please contact the appropriate sales or customer service representative in your region for more information.

1. All items will be shipped free of charge in the USA including all territories. Shipping will be by ground and usually takes 5-7 business days from when it leaves the Jordco Warehouse.  Shipping from the Jordco Warehouse occurs every Tuesday and/or Thursday whichever day is closest to when the order is placed. 

2. All shipping to Canada is a flat rate of $19.95 (USD) by ground service. Ground service typically takes 5-7 days to arrive in Canadian Customs.  All duties, taxes and brokerage fees are the customers responsibility and are not covered by Jordco.  Once it has arrived in Customs it is out of Jordco’s control and delivery to the final destination is determined by Customs and the Canadian delivery system. 

3. Expedited services (overnight) are possible on either a Tuesday or Thursday. To obtain overnight delivery please CONTACT US.

Product Returns.

Non Defective Items. 

1. For all non defective item returns purchased through the Jordco e-Store, contact Jordco within 30 days (1 month) for replacement or refunds at 503-531-3904.
2. All returns must have prior authorization and customer will be supplied with a Return Authorization Number (RAN).  The RAN must appear on the return package.
3. All goods must be returned with all the packaging and components to: Jordco, Inc. 8531 NE Cornell Rd, STE 800, Hillsboro, OR 97124 USA
4. Customer will be responsible for all return shipping charges.
5. Upon return, Jordco will promptly refund the cost of the goods to customer's credit card.   

Defective Item Returns.

1. For any defective item purchased through the Jordco e-Store contact Jordco within 180 days (6 months) for a replacement or refund at 503-531-3904.
2. All returns must have prior authorization and customer will be supplied with a Return Authorization Number (RAN).  The RAN must appear on the return package.
3. All goods must be returned with all the packaging and components to: Jordco, Inc. 8531 NE Cornell Rd, STE 800, Hillsboro, OR 97124 USA
4. Upon receipt of the defective item and at the discretion of Jordco, we will replace the item or refund your credit card.
5. For all defective items, Jordco will issue a prepaid Return Call Tag from either FedEx or UPS.